The fabrics are pure and the weaves are delicate, requiring very careful handling, therefore, we can only accommodate cancellations, returns, or exchanges in exceptional circumstances.
Cancellation
- You can cancel your order before it ships, provided no tassels or fall pico were added per your request. A credit equal to your order value will be issued for future purchases on our website.
- Only unstitched garments (sarees, unstitched suit sets and dupattas) are eligible for cancellations. Orders for fabrics cannot be cancelled / returned.
Returns
- Returns are accepted only for manufacturing defects or incorrect items. Note that minor color variations between the website photos and the actual product may occur due to lighting, angles, and fabric nature.
These variations do not qualify for returns. - Fabrics cannot be returned.
- If your merchandise arrives damaged, email a photo of the packaging with your return request to tajbaniorders@gmail.com within 48 hours. Requests after 48 hours are not eligible for returns.
- If your parcel appears tampered with, damaged, or unsealed, do not accept or open it. Immediately contact us at tajbaniorders@gmail.com or call +91 6307779366.
- We will review your request and send a return/exchange authorization within 5 working days. Once authorized, return the product in its original packaging to the address below within 5 days.
- Return/exchange products must be unused with original bill and tags attached.
- We aim to process all returns within 7 working days.
- You can only choose to get a full refund in the form of store credits which can be used to buy another product.
Address for returns:
Tajbani
B.27/92 K-1, 1st floor, jawahar nagar colony, Bhelupur Varanasi, Uttar Pradesh, 221010
Tel: +91 6307779366
Exchanges
- You may exchange your order only if no tassels and/or fall pico have been added on your request or confirmation.
- You will be responsible for any applicable customs and duties for both the returned shipment and the items we ship in exchange.
- Any product that has been opened, unfolded, or tried on will not be exchanged.
